International Delivery

Here at easylocks Ltd, we have many years experience dealing with international clients, both personal and business related and we can ship to almost any country in the world at the most competitive rates.

If you require international delivery, we would need to find out a price for you as prices would depend upon the weight of the item(s).

You can

1) Contact us at e-mail our friendly staff on sales@easylocks.co.uk

2) Visit our fast & easy Live Chat Service on our homepage

We are in the process of currently updating our website so that international delivery can be placed online and we sincerely appreciate your patience.

In the meantime if you are happy with the delivery price and wish to proceed with your order then please email us or we can put your order through on our secure live chat.

Currency

At the moment, all orders are processed in Pounds Sterling (GDP £). Exchange rates would be calculated automatically at the card issuer’s rate.

Couriers

We use a variety of different couriers to deliver internationally. Some of these couriers will have fixed international rates, especially for larger or heavier items, we are not able to change these charges, nor is it possible to choose the courier your parcel will come with.

If the parcel is returned to us due to an incorrect address provided, this may incur a re-delivery charge, and this is usually the same amount as the postage paid originally.

Delivery Timescales

All delivery timescales will be given in working days.

A working day is from Monday – Friday.

Depending upon the destination country, how the parcel is shipped, and what delivery option is chosen, the timescales may vary.

Pricing

Prices are dependent upon the weight & size of the parcel/s. We would need to get a quote for you, and you should receive this within 24-48 working hours of your request.

We would require payment before despatch.

All orders will be shipped from the UK, unless stated otherwise.

Any customs or import tax would be charged once the parcel reaches its destination country.

All charges would be paid by the recipient of the parcel.

The charges are not something we are able to predict or have influence over, as customs policies differ from country to country

Payment

We would require payment before despatch of the order

We are able to accept the following ways of payment.

Credit/Debit Card – All major card types accepted apart from American Express

PayPal

Bank Transfer

Cheque – Please note until the cheque has fully cleared we would be unable to send out any orders.

Returns

For all returns please contact us on returns@easylocks.co.uk, as we deal with all return requests in writing.

We must be informed within 7 working days of any discrepancies, or requests of cancellation.

It will be the customer’s responsibility to return any products, unless there was an error at our end.

We would require the item(s) back to ourselves before sending a replacement or a refund.