Privacy and Cookie Policy


This privacy policy sets out how easylocks (hereafter "the Store") uses and protects any information that you give the Store while using this website. easylocks are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. easylocks may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name

Cookie Description

FORM_KEY

Stores randomly generated key used to prevent forged requests.

PHPSESSID

Your session ID on the server.

GUEST-VIEW

Allows guests to view and edit their orders.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history, if you have asked for this.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

MAGE-CACHE-SESSID

Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-STORAGE

Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-STORAGE-SECTION-INVALIDATION

Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-TIMEOUT

Facilitates caching of content on the browser to make pages load faster.

SECTION-DATA-IDS

Facilitates caching of content on the browser to make pages load faster.

PRIVATE_CONTENT_VERSION

Facilitates caching of content on the browser to make pages load faster.

X-MAGENTO-VARY

Facilitates caching of content on the server to make pages load faster.

MAGE-TRANSLATION-FILE-VERSION

Facilitates translation of content to other languages.

MAGE-TRANSLATION-STORAGE

Facilitates translation of content to other languages.

 

 

Processing of data under GDPR

 

This policy applies between you, the User and easylocks Ltd.

 

easylocks Ltd takes the privacy of your information very seriously. This policy applies to our use of any and all data collected by us or provided by you in relation to your use of our Website, or to the emails and telephony systems. Please read this document carefully.

 

Definitions

 

The following are used:

 

Data

All information you submit to easylocks via the Website, Email, written correspondence or is given to us by you over the telephone

Data Protection Law

Any laws that are applicable regarding the processing of data in the UK or EU

GDPR

The General Data Protection Regulations effective from May 2018 (and for as long as they remain)

We, Us, Our

easylocks Ltd

User, you

Any third party not employed by us, that accesses the Website, contacts us by email or telephone regarding services or products that we provide or procure

Website

Our website URL:  www.easylocks.co.uk

 

Email

sales@easylocks.co.uk, returns@easylocks.co.uk

Telephone

Communications via 01245 380 592 OR Whatsapp 07957 628 389

 

Scope

 

This policy only applies to easylocks Ltd and Users. It does not extend to other websites or links to websites that may be accessed via our website.

 

How Data is Collected

 

Data is either given to us by you or we collect it automatically.

 

Data given to us by you

 

easylocks will collect data that is submitted by you through the website (including “Live Chat”), by email, by telephone, by post or by any other means. In each case it is done so compliantly and as per this policy.

 

Data collected automatically

 

Some data is collected automatically for example when you visit our website, you click on products and this informs us what products are popular, so we can make improvements to marketing, sales or availability. We can see where users go to in terms of navigation and the times and frequency your visit. Your IP address is captured which can tell us how frequently you interact or contact us.

 

Keeping Data Secure

 

We take measures to ensure your data is safeguarded

  • you set a unique username and password to access your website account
  • we store your data on a secure server
  • you are informed before calls are answered that calls are recorded for quality and monitoring purposes
  • emails are stored securely with access to emails controlled by a password login by employees only

We have in place measures to deal with any breaches, or suspected breaches. If you think someone has access your data without authority, you should immediately contact Scott May, easylocks Ltd, who acts as the Data Controller.

 

Data Retention

 

We will only hold your Data for as long a period as is required by law, is reasonably necessary for legitimate business reasons or until you request us to delete it. Even if we do delete it, you are advised that there may be older backups or archived media required for legal or regulatory purposes.

 

Accuracy

 

It is important that any Data we hold about you is accurate and current.

 

Your Rights

 

You have these rights:

 

  • Right to Access – this is the right to request copies of what we hold about you, or that we modify, update or delete such information. We can make a charge if we consider the request is manifestly excessive and can even refuse the request, in which case we must give you an explanation as to why your request is refused.
  • Right to Correct – if your Data is inaccurate or incomplete
  • Right to Erase – that we erase your Data from all our systems
  • Right to Restrict our Use of your Data – to block us from using your Data or limit the way in which we use it
  • Right to Data Portability – to move, copy or transfer your Data elsewhere
  • Right to Object – the right to object to our use of your Data including the way we use it/intend to use it for legitimate business interests

 

To enquire regarding any of these rights or about our legal Data processing for legitimate business reasons, you should contact Scott May on scott@easylocks.co.uk

 

If you are not satisfied about our handling of any complaints, you can refer to the Information Commissioners Office, whose contact details are on www.ico.org.uk

 

General      

 

We will take steps to ensure your Data is kept secure and private, but if we decide to acquire new business or to sell business, your Data may be transferred to a new owner or Controller. Any such permissions you gave us will transfer over in this event.

 

We may transfer our rights where we reasonably believe your rights will be unaffected.

 

You may not transfer any of your rights under this policy to any other person.

 

This privacy policy statement has been written in accordance with the law of England and Wales and this jurisdiction will apply in its interpretation should that become necerssary.

 

easylocks Ltd has the right to amend this privacy notice and policy as we consider necessary from time to time. Any changes will be posted to the Website. You are deemed to have accepted the terms of this policy on your first use, visit or call following its introduction.

 

Scott May (Data Controller)

easylocks Ltd